Mystery Shopping
Here we operate in two areas, contact experience and regulatory risk and sometimes together.
We work within all environments from banking to travel and can operate in customer spaces previously not thought possible.
Our take on this is to recruit real people (often who are actually looking for the product or service in question) and train them for the occasion.
By doing this, we are able to capture, then go beyond ‘did they shake your hand?’ and start to get into the invisible elements that make up most of the conversation.
